In-Solutions premium client one of largest bank in India with over 50 million satisfied customers, approximately 5000 + Branches

Business Challenge

The Bank had outsourced its reconciliation operations to a third-party processor. However the said vendor failed to perform the stated tasks and
    meet the required service levels
In-Solutions was asked to step in In-Solutions is now handling the entire back office operations

In-Solutions Engagement

In-Solutions approached the bank and proposed to undertake the un-finished implementation and execute under the expected SLAs
In-Solutions successfully implemented its suit of solutions to streamline the ATM Reconciliation
A dedicated team for Reconciliation and Helpdesk management was instituted
Initially backlogs of un-reconciled entries were addressed and high level of automation was achieved

Key Achievements of InSolution

The bank receives approx 2500 complaint per day. In-solutions has designed and developed solution that settled this complaints automatically in a
    click of the button and take action on the same with built in business intelligence, avoiding penalties of Rs.100/day
Only Bank with 3 way reconciliation including EJ based Cash in ATM Reconciliation designed as per the banks requirement,
    In-Solutions also highlighted various issues at EJ level, which the bank took up with their Vendor eventually streamlining of receipt of EJs
Successfully handled bank’s various consortium and bilateral tie-up reconciliation and customer complaint management
High level of automation in Reconciliation and Accounting