| Bank Business Management Information System (BBMIS) : |
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Interactive Report Generation Tool (IRGT) : |
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Single source of true data |
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Treasury, Trade Finance and Core Banking etc. |
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Improve knowledge sharing within the bank |
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Availability of consistent and higher quality data |
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Discover customer requirements & Market trends |
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Improve customer service due to enhanced under standing of their requirements |
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Quicker reaction to change in the market |
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To get overall view of the business |
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To facilitate graphical view of reports as well as detailed reports |
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To generate early warning signals about impending danger |
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To produce exception reports requiring immediate attention |
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To understand the trend of the business |
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To plan long term business policy |
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| Customer Relationship Management (CRM) : |
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Exceptions and Solutions : |
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Comprehensive Complaints Management |
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View of exceptions |
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Query Resolutions Status |
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Automated SMS, Email |
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Cross-sell, Up-Sell Automation |
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Automated Escalation |
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Customer portfolio Management |
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Tracking of Banking Products |
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Reduced number of fraud cases |
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Reduced number of NPA cardholder |
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Reduce further Bad Debts |
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Enabled timely & corrective action on the exceptions generated by the system |
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| Costing & Profitability Management : |
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Loyalty Management : |
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Cost Analysis (ATM, POS, Branch & Transaction level) |
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Profitability (Business, Card & BIN level) |
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Revenue Target Variance Analysis |
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Scheme/Marketing Promotion Analysis |
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Designing Points program (Debit & Credit) |
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Rewards Program (Catalogue / Website) |
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Redemption Functionality |
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Trend & Spending Pattern Analysis |
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